Support

The quickest route is Send feedback, inside the app — Profile → Support us → Send feedback. It reaches us the same way an email does.

Is 20/20 free?

Yes, and the free version is the whole app — there is no limit on how many entries you can keep, how far back your history goes, or how long anything is stored. Pro unlocks themes, extra attributes and tags, visual share cards, and cloud backup if you want it.

Can anyone else see my entries?

No. Nothing you write or record is published. There is no feed, no profile, no followers, and no way for another person to find or read an entry. It isn't a review platform.

Does the app work offline?

Yes, on every plan. Your entries are saved to your phone — no ads, no tracking, no analytics. On the free version there is no account and no sync at all.

Can I keep a copy of my entries?

Yes, on any plan, free included: Profile → Export entries writes them to a file you save wherever you like — Files, Drive, email, anywhere. It goes straight from your phone; it doesn't pass through us and we never see it. Import entries reads one back, which is also how you restore after reinstalling.

That is separate from Pro's cloud backup. Export is a copy you take and keep; backup and sync keeps two devices in step for you.

Do I need an account?

No — and that includes Pro. The app works fully without one. An account is only created if you switch on Back up & sync in Profile, which is off unless you turn it on. You can pay for Pro and never sign in.

What happens if I cancel Pro?

You keep everything you've already made. All your entries stay, and Pro attributes and tags already on past entries remain visible — they just become read-only, so you can't add Pro ones to new entries. Themes revert to the free default.

If you had backup and sync on, syncing stops and we keep the cloud copy for 30 days in case you come back, then delete it. The entries on your phone are never touched — losing Pro doesn't mean losing your record — and you can export them at any time.

How do I cancel, or get a refund?

Subscriptions are billed by Apple and Google, so both are handled in your store account rather than by us — Settings → your name → Subscriptions on iPhone, or Play Store → Payments and subscriptions on Android.

Refunds work the same way: we never handle the payment, so we can't issue the refund. Apple's is at reportaproblem.apple.com; Google's is in your Play order history. Tell us anyway if something went wrong — we'd rather know.

How do I delete my account?

In the app: Profile → App → Delete account. It only appears if you have an account — that is, if you switched on backup and sync. Otherwise there is nothing on our side to delete, and uninstalling the app removes your entries with it, so export them first if you want to keep them.

I found a bug, or I want a feature

Send feedback in the app is read by a person, and it's the main way the roadmap gets decided. Telling us what you'd use is genuinely useful.